Privacy Policy

Our commitment to Privacy and to you

Who are we

Northern Parking Services (North East) Limited is a private car park management company registered in England and Wales. Our registered office is at 22, Wenlock Road, London N1 7GU and our registration number is (08884294). When collecting your data our role is that of Data Controller.

Contact us

Our Data Protection Officer may be contacted by email at dataprotection@npsne.co.uk. A recoding of this policy may be heard by calling 0330 058 4700.

Overview

This Policy will explain how Northern Parking Services (North East) Limited (NPSNE) obtains and uses your personal data. This is to ensure effective management of the car park and to provide you with parking services under our contract with you. Within each site under our management you will see signs confirming the terms of use of the car park. This policy should be read in conjunction with these signs.

This policy will confirm what we do with your personal data, your rights, the lawful basis for processing your data and the categories of data processed,

GDPR Compliance

This Policy detail how NPSNE comply with the General Data Protection Regulation and the Data Protection Act 2018

Legal Bases for processing your data

The bases upon which we process personal date are contract and legitimate interest as explained later in this policy.

What we do

Private land, car parks and other sites are managed by Automatic Number Plate Recognition Cameras (ANPR), Closed Circuit Television Cameras (CCTV), Parking Wardens or a combination of these.

Where ANPR and CCTV are in operation we take photographs of your vehicle entering, exiting and remaining on site. Cameras may also be used for the purpose of crime detection and prevention.

Where management is provided by a Parking Warden their role is to ensure compliance with the parking contract they may take photographs of your vehicle and make notes relating to your use of the land.

Where parking upon the land is subject to a charge we will obtain your data (Vehicle Registration Mark) from third party Payment Service Providers (PSP) where you have made a payment to park.

The personal data gathered by these systems is required to determine compliance with the terms of use of the car park, including payment terms if these apply.

Your personal data is gathered, held and processed for the performance of a contract to manage the land and to recover any charges due. The Legal basis for our processes are Contract and Legitimate Interest.

Your Legal Rights

The General Data Protection Regulation and the Data Protection Act 2018 provide you with the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right of erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Where you choose to exercise one of these rights we must be certain of your identity prior to providing any information to you. We may require proof of identity to process your request.

Where we do not agree with your request we will provide an explanation of our decision in writing.

Where we agree with your request this decision will be confirmed in writing.

Subject Access Request – The Right of access

To exercise your right to submit a Subject Access Request please email out Data Protection Officer. Prior to providing any information that we may hold about you we will require proof of your identity. Subject Access Requests should be sent to dataprotection@npsne.co.uk. They are free of charge.

Why we process data and upon what legal bases.

We process your personal data to ensure compliance with the terms and conditions of use of the private land forming your obligations under contract your vehicle having entered and remained upon the land.

We also have legitimate interests to process data to recover an unpaid Parking Charge Notice, progress and defend legal action, protect the rights of the land owner, provide a statistical analysis of the use of the land and for other parking related interests.

Within these bases we are entitled to pursue a motorist for an unpaid parking charge notice that has been issued. We are also entitled to provide services for the benefit of the land and users to enhance safety and security of the land.

The bases for processing of personal data are contract and legitimate interest.

How we process personal data – categories of use

  • Postal Parking Charge Notice – ANPR, CCTV and Warden

Where there is a breach of the Terms and Conditions for parking on the private land and a Parking Charge is then payable we may request the details of the registered keeper of the vehicle from the Driver and Vehicle Licencing Agency (DVLA) to enable a Parking Charge Notice to be issued by post.

  • Parking Charge Notice served to Vehicle – Warden

Where there is breach of the Terms and Conditions for parking on the private land upon a warden managed site and a parking charge is then payable a Parking Charge Notice may be served upon you vehicle. We will collect your personal details which will include photographs of your vehicle, it’s VRM, notes pertaining to its occupation of the private land, and vehicle occupants.

If the Parking Charge Notice remains unpaid for a period greater than 28 days we may request the details of the registered keeper of the vehicle from the Driver and Vehicle Licencing Agency (DVLA) to enable a Notice to Keeper to be issued by post.

The DVLA will provide the following personal data upon our application:

  • The name and address of the Registered Keeper
  • The make model and colour of the vehicle
  • Confirmation of the VRM

We may obtain your details from a Third Party, the registered keeper or hire company, following the issue of a postal Parking Charge Notice or Notice To Keeper to confirm that you were driving the vehicle, responsible for the vehicle or had the vehicle on-hire/lease at the date the terms of the contract were breached.

  • No Breach of Contract has occurred

When visiting the private land and complying with the terms and conditions of use no breach of contract has occurred. Upon entering and exiting the site our ANPR or CCTV system will have obtained photographs of your vehicle, your VRM and occupants of the vehicle.

Your data will be retained for 3 months and will then be erased from our records. This period allows us to utilise your data to check VRMs for discrepancies and to respond to enquiries from statutory Authorities, such as the Police.

This period of retention allows us to properly and efficiently operate the Private Land and support the detection and reduction of crime.

Data Retention where a Parking Charge Notice has been issued

If the Parking Charge Notice is paid we will retain your personal details for a further 12 months from the date of payment. This is to afford the opportunity to process any queries arising post payment received from you and/or a payment processor.

Where a Parking Charge Notice Remains unpaid your data will be held for a period to enable the parking charge to be paid, any appeal process or debt recovery process, including legal proceedings to be completed. Your personal data will not normally be held for more than 6 years in these circumstances.

We may hold data for a longer period if:

  • There is an active ongoing dispute.
  • There is a Court Order allowing the retention of data beyond this period.
  • There is an appeal or ongoing legal action.

Submission of an Appeal to the Independent Appeal Service, POPLA

Following the rejection by NPSNE of your appeal against a Parking Charge Notice you have the right to submit a further appeal to POPLA. We will upload your data to the POPLA online appeal portal to enable the Adjudicator to process your appeal and to make a determination.

In the event that your Appeal is successful either initially to NPSNE or subsequently to POPLA your personal data will be erased by us 3 months after the date of the decision being confirmed.

Sharing Your Data

Your personal data may be shared with:

  • A payment services provider
  • An external software provider
  • POPLA, the Independent Appeals Service
  • Debt Recovery Companies
  • Credit Referencing Agencies – Solely to confirm your postal address ahead of a Notice or Letter before Action being issued. This will not affect your credit rating.
  • Our Solicitors and other legal advisors
  • The Courts, High Court Officer and Bailiffs, in pursuance of legal proceedings and recovery of judgement sums.
  • The Police and other Statutory Authorities

We may also share your details with our Client where it is necessary to discuss appeals or potential cancellation requests.

Privacy Policy Version and Changes

This Privacy Policy is effective from 22 May 2018.

We may amend this Privacy Policy at any time following a change to our operation, guidance or legislation. Any replacement policy will be r=presented here with confirmation of its effective date.

Further information

If you require further information about this policy, then please contact our Data Protection Officer by email at dataprotection@npsne.co.uk.

Complaints

Should you wish to complain to the Information Commissioner’s Office please do so via their website, www.ico.org.uk.

Please contact us prior to doing so we may be able to resolve your query or complaint.

Get in Touch

Interested in our services?
Or simply require more information?

Don’t hesitate to get in touch by using our form and one
of our team will help with your enquiry.

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